FAQs

The time it takes to install your heating system depends on things like:

• The type of system you choose
• If any existing system needs to be removed
• Access to the area
• If new plumbing or other extra infrastructure needs to be installed

Once we understand the specifics of your installation, we can give you a more accurate estimate.

This depends on how many jobs they have in your area. We will always keep you in the loop and let you know when you can expect us. If the time doesn’t work for you, we’ll do what we can to reschedule.

While some mess is expected, all of our engineers make sure the surfaces are protected and cleaned up when the installation is finished. You’ll never have to worry about tidying up after us when we’re done.

Yes, please move any items that might block our access to the boiler. We’ll need a clear working area to make sure we can carry out the work efficiently and with the least disruption to your home and day-to-day life.

To install a boiler, we will need to drain your radiators and refill them when the new boiler is set up. This means having access to any room with a radiator, including your bedrooms.

No. We will have to turn the gas and water off during the installation, but your engineers will always let you know beforehand so you won’t be caught off guard.

Yes, all the rubbish is removed and disposed of including the old boiler.

If your boiler was installed in the last 12 months, ring Grant Store and we will send an engineer free of charge.

The engineers will complete the boiler benchmark and leave a copy on site. An electronic copy of your gas certificate can be emailed to you – you just have to request it.

Installing an EV charger can usually be completed in a few hours, but this can change depending on your property and the difficulty of the installation.

When you get a quote for an EV charger installation from Grant Store, it includes everything from the cost of the charger to the labour for installation. We are upfront about all of our prices, so you never have to worry about hidden costs.

Yes, clear away the area where you will have your charger installed and the pathway that leads to your consumer unit (fusebox). Locate your gas and electric meter and find out where the main water stop tap is inside your home.

The difference between tethered and untethered is pretty straightforward. Tethered means a cable is provided with the charge point, while untethered means the charge point will not come with a charging cable – you will have to use the cable that came with your vehicle instead.

OZEV stands for The Office for Zero-Emission Vehicles (OZEV). It replaced OLEV, which stood for Office for Low-Emission Vehicles. The OZEV Grant allows you to claim up to 75% or £350 towards a brand-new EV charger for your home.

You are eligible for the OZEV grant if you:

• You own and live in a flat (this includes flats bought through the shared ownership scheme), or you rent a residential property
• Your home has its own private off-street parking space
• You own an eligible vehicle

No, you shouldn’t need planning permission to install an EV charger unless you live in a listed building or conservation area.

Yes, you may need permission from the freeholder of the building or land. We do not check this at the point of purchase, so it is your responsibility to ensure you have permission before your installation.

Yes, you may need permission from the freeholder of the building or land. We do not check this at the point of purchase, so it is your responsibility to ensure you have permission before your installation.

We install a wide range of insulation types, including:

• Roof insulation
• Wall insulation
• Floor insulation

There are different types under each category, and we can work with you to find the best insulation solution for your home.

The length of time it takes to install insulation depends on things like:

• The size of the installation
• Accessibility
• Your property
• The type of insulation you are having installed

Once we have all the details of your installation, we will be able to give you a more accurate timeframe.

Insulation prices vary depending on things like the size of the installation and the type of insulation you choose. For a full breakdown of what your installation could cost you, give us a call today.

Yes! Since heat rises, uninsulated homes can lose up to 25% of their warmth through the roof. With room in roof insulation, you create a barrier that traps this heat inside, keeping your home comfortable and helping you reduce your energy bills.

Room in roof insulation tends to be installed in the eves and walls of your roof room, while loft insulation goes on and in between the joists on the loft floor.

ECO funding is available under the ECO (Energy Company Obligation) Scheme, a government-backed initiative that aims to help vulnerable households living in fuel poverty manage their monthly bills. The latest version of the scheme, ECO4, runs until 2026 and can provide funding for up to 100% of the costs of energy-efficient home upgrades, helping people lower the ongoing monthly electricity bills. To find out if you’re eligible and for help with your application, give us a call today.

Eligibility for an EcO4 grant is usually based on your benefit status. You’re in the running if:

• You are a homeowner, private renter or social housing tenant
• Your property has an EPC rating of D, E, F or G
• You receive at least one of the following benefits:
  – Child Benefit
  – Pension Guarantee Credit
  – Income-related Employment and Support Allowance (ESA)
  – Income-based Jobseeker’s Allowance (JSA)
  – Income Support
  – Tax Credits (Child Tax Credits and Working Tax Credits)
  – Universal Credit
  – Housing benefit
  – Pension credit saving credit

If you don’t receive these benefits, you could still claim funding under ECO Flex if you live in a property that needs energy efficiency upgrades and:

• You have a combined gross annual household income under £31,000 or
• A person in your household has a severe or long-term health condition that is worsened by living in a cold home

You could receive funding that covers up to 100% of the cost of a new energy-efficient upgrade. The specific amount you get will be based on your application. Give us a call to get started.

A wide range of energy-efficiency home upgrades are covered by an ECO4 grant. These include:

• New heating systems
• Boiler replacements or repairs
• Insulation
• Heat pump installations
• Solar system installations

Not sure if your project is covered? Give us a call and we’ll help you figure everything out.