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FAQs

We specialise in installing solar energy systems, central heating, insulation, boilers, and heat pumps for residential, commercial, and government projects. We also help you assess whether you’re eligible for grants and funding to pay for the work, so it’s no wonder we get asked a lot of questions about our products and services.

That’s why we’ve answered some of the most frequent ones here. If you have any questions that we haven’t touched on, just speak to our friendly team of experts, and we’ll be glad to help out.

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Heating Services

How long does the process take?

From the initial enquiry to install can be as little as 48hrs (ECO funded boilers can take longer please refer to ECO Funding page)

How long does it take to install the boiler?

On average installs are normally completed within the working day however, if additional works are required this can take longer which the surveyor will make you aware of.

What time do the engineers arrive?

Our engineers usually arrive between 8am – 9am (depending on traffic)

Will the boiler install make a mess?

All our engineers ensure all surfaces are protected and always clean up after the install is complete.

Do I need to move anything before the installation commences?

Yes, we need a clear working area around the boiler. We also need clear access to all the radiators.

Do you need access to bedrooms?

We need clear access to all radiators to drain the system down and to re-fill again when the new boiler is installed.

Will I have heating & hot water during the installation?

Unfortunately not. We will turn the gas and water off during the installation but the engineers will always let you know before we turn them off in case you need to fill the kettle.

Will all rubbish be removed?

Yes, all the rubbish is removed and disposed of including the old boiler.

How long is the warranty?

We have various warranty options and packages available ranging from 2 – 10 years.

Do I need to register my warranty?

No, we register the boiler direct with the manufacturer.

What happens if my boiler breaks down?

If your boiler was installed in the last 12 months ring Grant Store and we will send an engineer free of charge. If your boiler is over 12 months old contact your respective manufacturer.

Vaillant

Call 01773 828100

Open

Monday to Friday 7.30am – 7.00pm
Saturday 8.00am – 3.00pm
Sunday 8.00am – 12.00pm

Worcester Bosch

Call 0330 123 9339

Open

Monday to Friday 7.00am – 8.00pm
Saturday 8.00am – 5.00pm
Sunday 9.00am – 12.00pm

Do I receive any documentation?

The engineers will complete the boiler benchmark and leave a copy on site. An electronic copy of your gas certificate can be emailed upon request.

Do you register the installation with building control?

Yes, all our boilers are registered with Gas Safe and a building notification will be sent out.

EV Charge Point Installations

How long does the installation take?

The install can be completed in one day, usually as a morning or an afternoon appointment. You must provide the relevant evidence for the OZEV Grant upon request. Without the correct evidence, we cannot proceed with your installation in an effective manner.

How long does the full process take, from survey to completion?

The length of the process depends on how long it takes for a customer to fully complete the survey and approve the quotes we have provided. Turnaround is usually around 10 working days.

Is labour included in the price you advertise?

Yes, labour for the EV installation is included in the price we advertise. The price we advertise is for our base kits, including your first 5M of cable and labour, after the grant has been applied (£350 deducted). The price is subject to survey findings, additional costs will incur for extra cable and materials required for your specific install. Most installs only require a base kit.

Do I need to do anything before the EV engineer arrives to install my Charge Point?

Yes, clear away the area where you will have your charger installed, and the pathway that leads to your consumer unit (fusebox). Locate your gas and electric meter and find out where the main water stop tap is inside your home.

What does un-tethered/tethered mean?

Tethered – This means a cable is provided with the Charge Point. We currently offer one tethered EV Charger which is a Podpoint Solo Smart Charger. The standard length of cable for this unit is 7.5M.

Un-tethered (AKA Universal) – This means the Charge Point does not come with a charging cable. The charging cable provided with your vehicle must be used in its place.

What is OLEZ/OLEV Grant?

OZEV stands for The Office for Zero-Emission Vehicles (OZEV). OZEV replaced OLEV which stands for Office for Low Emission Vehicles.

Boris Johnson recently announced the ban on the sales of fossil fuel vehicles in the UK from the date 2030. This prompted the government to tweak the name of the department responsible for supporting the roll out of EV charging infrastructure from OLEV to OZEV. The grant remains the same, just a name change.

The OZEV Grant allows you to claim a %, to a maximum of £350, towards a brand new Electrical Vehicle (EV) Charger for your home.

This Government incentive is designed to lower carbon emissions across the country by helping electric vehicle owners get a new home charger installed for as little a cost as possible.

How do I know if I'm eligible for the £350 OZEV Grant?

To qualify for the OZEV Grant, you must meet the following criteria:

  • Own an EV or are planning on purchasing an electric vehicle within 4 months of the application
  • You must have off-street parking, such as a driveway.
  • The charger model must be OZEV approved. All of the ones we offer are.
  • The charger must be smart enabled (requires an internet connection)
  • Your chosen installer must be an OZEV approved installer. That’s where Grant Store come in!
  • Grants can be applied for, 4 months prior to the charger installation or EV registration.
  • You can apply for two EV charge points per household, if at least two EV’s are registered to that address.

The Government does not give final grant approval until after the installation has taken place, so with any installation provider there is a risk that you won’t get the grant.

When do I receive the £350 OZEV Grant?

The prices we advertise assume that you are eligible for the £350 OZEV grant, so we only show what you will pay with the grant deducted upfront. This means you do not need to wait for any kind rebate.

What documents do I need to provide for the OZEV Grant?

You will need to supply the following:

If you are the registered keeper / have ordered the vehicle

  • A copy of the V5C
  • Order confirmation
  • Other proof of purchase

If you are leasing or have a finance agreement for the vehicle:

  • Leasing confirmation
  • Hire Purchase agreement
  • Personal Contract Hire agreement
  • Personal Contract Purchase agreement
  • Mobility order or contract
  • Letter from Leasing Company or other appropriate party providing use of the vehicle (must include a Company Registration

You are the nominated user of an employer vehicle

  • Letter from Employer (must include Company Registration Number, VAT-registration number or attach separate HMRC registration confirmation)

You have leased the vehicle as part of a salary-sacrifice scheme:

  • Letter from Employer (must include Company Registration Number, VAT-registration number or attach separate HMRC registration confirmation)
  • Order confirmation

You must provide the relevant evidence for the Grant upon request. Without the correct evidence, we cannot proceed with your installation.

Do I need to get planning permission to install and EV Charge Point?

You do not need planning permission in most cases.

Do I need any other permission to install an EV Charge Point?

Yes, you may need permission from the freeholder of the building or land. We do not check this at the point of purchase, so it is your responsibility to ensure you have permission before your installation.

Do I get a warranty?

Yes, we provide 1 year’s workmanship guarantee, and each charger comes with a standard 3-year warranty too.

What does off street parking mean?

Your property must have designated, private off-street parking. This may be co-located with the property (driveway) or separate from it. Where the parking is separate, you must be able to demonstrate that you have a legal entitlement to the parking space through the provision of land registry title deeds.

The parking must be suitable for a Charge Point installation. The parking must be able to permit an eligible vehicle to be charged safely. You must be able to always access the parking space.

The grant is not available where you do not own the parking or have sole legal right to it. This includes:

  • rented spaces
  • spaces shared with other properties
  • spaces that provide access routes to other properties

Can you move my Charge Point if I move house?

Yes, we can move the Charge Point (if we have installed it) to your new address, however, you will not be able to apply for a grant to cover the cost of this. This will be quoted on a job-by-job basis

Boiler & Heating Controls Instructions

Vaillant

ecoTEC Sustain Operating Instructions

ecoTEC Pro Operating Instructions

ecoTEC Plus Operating Instructions

ecoFIT Sustain 415-430 Operating Instructions

ecoFIT Sustain 615-630 Operating Instructions

Ideal

Logic Combi Operating Instructions

Logic Heat Operating Instructions

Logic System Operating Instructions

Worcester Bosch

Greenstar 30 Operating Instructions

Greenstar 8000 Life Combi Operating Instructions

Greenstar 8000 Style Combi Operating Instructions

How to bleed & top up pressure

Click here to see our useful guide on how to bleed radiators.

Chick here to see a video of how to top your pressure up.

EPH

EPH Thermostat – Operating Instructions

Here’s a link to the manufacture’s website for further information: EPH

Neomitis Instructions

Neomitis Instructions

Here’s a link to the manufacture’s website for further information: Neomitis

Hive

Hive User Guide

Here’s a link to the manufacture’s website for further information: Hive

Google Nest

Nest 3rd Gen Welcome Guide

Here’s a link to the manufacture’s website for further information: Nest

Room in Roof Insulation

How long does the process take?

From the initial enquiry to install can be as little as 1 week (ECO Funding can take longer please refer to ECO Funding page)

How long does it take to install the Room in Roof insulation?

On average installs are normally completed within 3 working days however, depending on the size of your Room in Roof it can take longer which the surveyor will make you aware of.

What time do the engineers arrive?

Our engineers usually arrive between 8am – 9am (depending on traffic).

Do I need to move anything before the installation commences?

Yes, we need a clear working area in your Room In Roof. We also need walkways clear.

Will the Room in Roof installation make a mess?

All our engineers ensure all surfaces are protected using fluted floor protection and your stairs/walkways are protected with Roll & Stroll.

Will all rubbish be removed?

Yes, all the rubbish and excess material will be removed from your property.

What material do you use to insulate my Room In Roof?

Most of the install is insulated using British Gypsum’s latest PIR board

We also top up your old loft insulation if it’s not to standard using Knauf Earthwool 44

Electrical Services

How long does the process take?

From the initial enquiry to install can be as little as 48hrs (ECO Funding can take longer please refer to ECO Funding Page)

How long does it take to install the electric storage heaters?

On average installs are normally completed within the working day however, if additional works are required this can take longer which the surveyor will make you aware of.

What time do the engineers arrive?

Our engineers usually arrive between 8am – 9am (depending on traffic).

Will the install make a mess?

All our engineers ensure all surfaces are protected and always clean up after the install is complete.

Do I need to move anything before the installation commences?

Yes, we need a clear working area around the heaters. We also need clear access to the electric meter and consumer unit.

Will all rubbish be removed?

Yes, all the rubbish is removed and disposed of including the old heaters.

How long is the warranty?

All our Electric Storage heaters come with a 10 year manufacture’s warranty.

Do I need to register my warranty?

No, we register the warranties direct with the manufacturer.

What happens if my new heaters break down?

If your heaters were installed in the last 12 months ring Grant Store and we will send an engineer free of charge. If your heaters are over 12 months old contact your respective manufacturer

Elnur

Call 01942 265048

Open

Monday to Friday 9.00am – 5.00pm

Dimplex

Call 0344 879 35 88

Open

Monday to Thursday 8.30am – 5.00pm
Friday 8.30am – 4.00pm

ECO Funding

What is ECO Funding?

The Energy Company Obligation (ECO) is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty by installing energy saving measures.

The scheme began in April 2013, and over time it has been amended. The latest version is called ECO3, which commenced on the 1st October 2018 and will finish in March 2022.

How long does the process take?

From the initial enquiry to install can take up to 1-3 weeks depending on the energy saving measures installed.

How do I check to see if I am eligible?

We have access to the Department for Work and Pensions service called “EST Datamatch”, which allows us to check if you are eligible under ECO. Your benefit papers can also be used but they must be the most up to date copies.

What is the process for Datamatch?

First, we need you to sign a consent form which can be emailed or sent by message if you have a smart phone. We also require the following information

  • Address
  • Full Name
  • Date of Birth

Once submitted for approval on average it takes 3 working days to receive confirmation of your eligibility

There are 3 outcomes

  • Matched (Eligible for the funding)
  • Un-verified (Data incorrect or Universal Credits)
  • Un-matched (Not eligible)

What if I still think I am eligible but comes back un-verified?

We would need to take photographic evidence of your benefit papers.