FAQs

Heating Services

From the initial enquiry to install can be as little as 48hrs (ECO funded boilers can take longer please refer to ECO Funding page)

On average installs are normally completed within the working day however, if additional works are required this can take longer which the surveyor will make you aware of.

Our engineers usually arrive between 8am – 9am (depending on traffic)

All our engineers ensure all surfaces are protected and always clean up after the install is complete.

Yes, we need a clear working area around the boiler. We also need clear access to all the radiators.

We need clear access to all radiators to drain the system down and to re-fill again when the new boiler is installed.

Unfortunately not. We will turn the gas and water off during the installation but the engineers will always let you know before we turn them off in case you need to fill the kettle.

Yes, all the rubbish is removed and disposed of including the old boiler.

We have various warranty options and packages available ranging from 2 – 10 years.

No, we register the boiler direct with the manufacturer.

If your boiler was installed in the last 12 months ring Grant Store and we will send an engineer free of charge.  If your boiler is over 12 months old contact your respective manufacturer.

Vaillant 

Call 01773 828100

Open

Monday to Friday 7.30am – 7.00pm
Saturday 8.00am – 3.00pm
Sunday 8.00am – 12.00pm

Worcester Bosch

Call 0330 123 9339

Open

Monday to Friday 7.00am – 8.00pm
Saturday 8.00am – 5.00pm
Sunday 9.00am – 12.00pm

The engineers will complete the boiler benchmark and leave a copy on site. An electronic copy of your gas certificate can be emailed upon request.

Yes, all our boilers are registered with Gas Safe and a building notification will be sent out.

Room in Roof Insulation

From the initial enquiry to install can be as little as 1 week (ECO Funding can take longer please refer to ECO Funding page)

On average installs are normally completed within 3 working days however, depending on the size of your Room in Roof it can take longer which the surveyor will make you aware of.

Our engineers usually arrive between 8am – 9am (depending on traffic).

All our engineers ensure all surfaces are protected using fluted floor protection and your stairs/walkways are protected with Roll & Stroll.

Yes, we need a clear working area in your Room In Roof. We also need walkways clear. 

Yes, all the rubbish and excess material will be removed from your property.

Most of the install is insulated using British Gypsum’s latest PIR board 

We also top up your old loft insulation if it’s not to standard using Knauf Earthwool 44

Electrical Services

From the initial enquiry to install can be as little as 48hrs (ECO Funding can take longer please refer to ECO Funding Page)

On average installs are normally completed within the working day however, if additional works are required this can take longer which the surveyor will make you aware of.

Our engineers usually arrive between 8am – 9am (depending on traffic).

All our engineers ensure all surfaces are protected and always clean up after the install is complete.

Yes, we need a clear working area around the heaters. We also need clear access to the electric meter and consumer unit.

Yes, all the rubbish is removed and disposed of including the old heaters.

All our Electric Storage heaters come with a 10 year manufacture’s warranty.

No, we register the warranties direct with the manufacturer.

If your heaters were installed in the last 12 months ring Grant Store and we will send an engineer free of charge.  If your heaters are over 12 months old contact your respective manufacturer

Elnur

Call 01942 265048

Open

Monday to Friday 9.00am – 5.00pm

Dimplex 

Call 0344 879 35 88

Open

Monday to Thursday 8.30am – 5.00pm
Friday 8.30am – 4.00pm

ECO Funding

From the initial enquiry to install can take up to 1-3 weeks depending on the energy saving measures installed.

The Energy Company Obligation (ECO) is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty by installing energy saving measures.

The scheme began in April 2013, and over time it has been amended. The latest version is called ECO3, which commenced on the 1st October 2018 and will finish in March 2022.

We have access to the Department for Work and Pensions service called “EST Datamatch”, which allows us to check if you are eligible under ECO.   Your benefit papers can also be used but they must be the most up to date copies.

First, we need you to sign a consent form which can be emailed or sent by message if you have a smart phone.  We also require the following information

  • Address
  • Full Name
  • Date of Birth

Once submitted for approval on average it takes 3 working days to receive confirmation of your eligibility

There are 3 outcomes

  • Matched (Eligible for the funding)
  • Un-verified (Data incorrect or Universal Credits)
  • Un-matched (Not eligible)

We would need to take photographic evidence of your benefit papers.

Fill out our enquiry form now! 

Contact Us
Worcester Bosch
ELNUR
Adey MagnaClean
OFTEC
Dimplex
Vaillant
ELNUR
ELNUR
ELNUR
ELNUR
ELNUR
ELNUR