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Leicestershire Solar Together Scheme

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The Leicestershire Solar Together Scheme 2023-2024 showcased our adaptability and expertise as we successfully took on the entire project, resulting in the installation of 227 Solar PV systems despite unexpected challenges.

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Leicestershire Solar Together Scheme

The Leicestershire Solar Together Scheme 2023-2024 marked our third Solar Together initiative and showcased our ability to adapt and excel under unexpected circumstances. Initially tasked with managing half of the project, we quickly scaled our operations to handle the entire scheme after the withdrawal of another company.

Over a six-month period, we successfully installed 227 Solar PV systems, utilising high-quality Suntech panels and Growatt inverters, while overcoming logistical challenges and ensuring high customer satisfaction.

Location: Leicestershire

Contract Value: £2.8million – Circa

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Challenges

Sudden Increase in Project Scope:

  • Additional Customers: With the withdrawal of the other company, we had to accommodate a significantly larger number of customers. This required swift operational adjustments and resource allocation to manage the expanded workload.
  • Extra Storage Facilities: To handle the increased volume of solar panels and equipment, we secured additional storage facilities. This included scheduling alternative logistics drop-off points at both ends of the Leicestershire Borough to streamline distribution and minimise delays.

Recruitment and Surveying:

  • Increased Survey Demand: The sudden influx of customers necessitated the recruitment of more surveyors on short notice. This was essential to complete the additional surveys required for the expanded customer base.
  • Efficient Logistics Management: Coordinating the surveys and installations across a larger geographic area posed logistical challenges. We had to optimise scheduling and routes to ensure timely and efficient service delivery
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Result

Despite these challenges, the project achieved outstanding results over a six-month period:

  • Installations: We successfully installed over 227 Solar PV systems, significantly surpassing our initial scope. The systems included Suntech All Black panels, Growatt inverters, and battery storage packages, available in 3.3kW, 6.5kW, and 13kW units.
  • High Conversion Rate: We achieved our highest conversion rate to date, with 69.9% of the total customers passed over from the other company proceeding with installations. This reflects our ability to effectively manage customer relationships and deliver on our commitments.
  • Customer Satisfaction: The customers benefitted from reduced energy costs and the added value of sustainable energy solutions. The high-quality Suntech panels and Growatt systems provided reliable and efficient energy, enhancing the overall satisfaction and trust in GSL’s services.
  • Community Impact: This project further solidified our role in promoting renewable energy within the Leicestershire community. By taking on the expanded customer base and delivering successful installations, we contributed significantly to local sustainability efforts.

To manage this, we implemented a proactive communication strategy to keep customers informed about the status of their installations and any anticipated delays. This transparency helped maintain customer trust and satisfaction during the process.

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Conclusion

The Leicestershire 2023 – 2024 Solar Together project demonstrated GSL’s resilience and capability to adapt to unexpected changes. By efficiently scaling our operations and maintaining high standards of service, we not only met, but exceeded project expectations. This experience has reinforced our operational strategies and customer-centric approach, preparing us for future large-scale solar initiatives.

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Real results, real people

It’s not just numbers on a page – it’s real people saving real money. We’ve helped homes, businesses, and local authorities just like yours unlock a brighter energy future.

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Million Pounds Allocated from ECO4 Funding

K

The two surveyor's who came out were very professional and personal, we had a laugh about one being a Wigan warriors fan and we're Rhinos fans lol. Then Rob who came out to fit the boiler again very professional and personal, very tidy workmanship. Can't thank your company enough, new boiler fitted in less than a week and easy to deal with.

Kate Field

S

Had solar panels installed by Grant Store and the whole experience greatly exceeded expectations. The process was very smooth, from the booking, to the communication of the steps, through to execution. It's a 3 day process (actually 3 half days). The scaffolders, the roofers and the electricians all arrived as expected and just got on with the job and all of them were friendly and communicated well. I don't usually leave reviews but this level of service deserves recognition

Steve P

K

The fitters arrived spot on time and both worked hard informing us exactly what they were going to do,Rob+Paddy were very professional and were good reflection for grant store. boiler installation was great but let down by not having a electrition on same day

Keith Ward

J

Fantastic service from first contact to fitting. Call centre staff very informative, 1 simple form to complete then sign online. 1 week later boiler fitted. Surveyor and gas fitters very professional and everything cleaned up afterwards. Thanks.

Joanne Astin

J

I had Alex & Simon at my house. Hands down, they are the best workmen EVER, by miles. They arrive on time, are polite, super clean & tidy in their work & cleaning up afterwards. Spectacularly good work was carried out by them both. They clearly take pride in the quality of work they do & their cleanliness in people’s homes, which is sadly lacking for most trade's people today who just don’t care how shoddy their work is or have no respect for people’s property.

Jenni Bonjovi

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